Wednesday, January 20 | 10:00 - 11:00 AM
Location: North 254
Format: Building Knowledge Session
Level of Content: Intermediate
Appropriate for: Remodelers, Subcontractors & Specialty Trade Contractors, Single Family - All
Track(s): Business Management & Operations
Speaker(s): Tim Faller, Field Training Services/Falcon Remodeling, Westerly, RI
What It’s About:
Superintendents and lead carpenters, tools on or tools off, are critical to the success of each project they manage and the overall profitability of the companies they work for. While many are highly-skilled in the trades, management is not always a natural strength. This session will help superintendents and lead carpenters learn how to enhance their skills in three key areas of management: clear communication to achieve desired goals, accountability of trades and team members, and the essentials of customer satisfaction. You'll come away with real-world solutions for the problems you face everyday and practical tips for improving your performance and profits.
What You'll Learn:
Learn seven steps to job site accountability, and the difference between excuses and reasons.
Understand the keys to clear on-site communication so that you can turn typical misunderstandings into results you want.
Learn the three key actions you can take to ensure a satisfied client.
Continuing Education: NAHB - 1.00 CE hour(s), NKBA - 0.1 CEU(s)